Your web chat replies now reach visitors who already left your site. If a visitor doesn't see your reply within about 10 minutes, Nedzo sends it to their email.
Website chat email follow up
A visitor asks a hard question in your chat, and your AI hands it to a person on your team. Your team writes a great answer, but the visitor closed the tab five minutes ago. They never see it, the lead goes cold, and you never find out why.
That's a lead you paid to get, lost to timing. Now Nedzo sends the answer after them.
How it works
- You or your AI agent reply in a web chat conversation.
- About 10 minutes pass and the visitor hasn't seen the reply or answered it.
- If the contact has an email on file, Nedzo sends them one email with the reply they missed.
If you sent more than one reply in that window, they all go in that same email. The visitor gets one message instead of a pile of them.
When it helps most
Think of a contractor's website. At 8pm, a homeowner asks if you can fix a leak this week. Your AI says a person will confirm. Your office manager answers the next morning, long after the homeowner left the site. Now that answer lands in their inbox, and the job is still yours to win.
Nedzo needs an email on file for the contact. Without one, there's nowhere to send the follow-up, so it's worth asking for an email early in the chat.
It's live in your account now.