Contact memory now works for every AI agent in Nedzo. With memory on, your voice, chat and web agents remember past conversations with each contact. When a customer brings up an earlier talk, your agent looks it up instead of guessing.
Until now, memory only worked for some agents. The agents you built yourself in the voice, chat or web editor didn't get it, even with memory switched on. Now they do.
How AI agent memory works
A customer calls back, and your AI receptionist has no clue who they are. So the customer explains everything again and gets annoyed.
Here's how memory fixes that. When a conversation ends, Nedzo writes a memory card for that contact. When the next conversation starts, your agent reads the card first. So your AI receptionist remembers who the caller is and what you talked about last time.
You see the same card on the contact in your dashboard.
Your agent can also search past conversations with that contact. Say a customer calls a plumber back and asks, "Did you get the photos I sent of the leak?" The agent searches its past talks with that caller, finds the earlier chat and answers.
Search first, don't guess
Every agent with memory now follows one rule. When a customer brings up something from an earlier conversation, search first. Don't guess, and don't ask the customer to say it again.
The rule also tells your agent when not to search. Greetings and small talk don't need a lookup. Neither does new information, a general question about your business or something said earlier in the same conversation. So your agent only stops to search when it has a reason to.
Memory stays with the right person
Nedzo hands a memory card to your agent only when it can tell who's on the line. If Nedzo can't confirm the caller, it holds the memory back, so one customer's history never goes to another.
Turn it on
Memory is a workspace setting. When it's on, every agent in that workspace uses it.