You can now connect more than one Instagram account to a Nedzo workspace. Each account gets its own AI chat agent, and you manage the DMs for all your brands or locations from one place.
We also shipped trigger keywords. Your chat agent stays quiet until a message has a word you pick, like PRICE or DEMO, and then it takes over that chat.
Manage multiple Instagram accounts and DMs
Say you run three salons, and each one has its own Instagram. Until now, a workspace could connect only one Instagram account, so DMs to the other two needed someone to answer them by hand.
Now you connect all three in one workspace.
How it works
- Connect, see and disconnect your Instagram accounts from the Integrations page.
- Give each account its own chat agent.
- DMs to an account go to that account's agent.
- Unibox and Conversation Logs show which account each chat came through.
- Disconnect one account and the others keep working.
Your downtown salon agent can know downtown prices and hours, while your uptown agent knows uptown. Agencies can run a different AI Instagram DM agent for each brand they serve.
For now, each agent handles one Instagram account.
Trigger keywords for chat agents
You want AI on your "DM us PRICE" campaign, but not on every other message. Your regulars, your vendors and your friends should still reach a person.
Now you can give your chat agent a list of trigger keywords.
How it works
- Leave the list empty and the agent replies to everything, same as before.
- Add keywords and the agent stays quiet in a new chat until a message has one of them.
- Once a message has a keyword, the agent replies for the rest of that chat.
- When the chat closes, the next chat needs the keyword again.
Nedzo matches whole words and phrases in any case, so "price", "Price" and "PRICE" all count. A longer word that only contains your keyword, like "priceless", does not.
Works on every text channel
Trigger keywords work on Instagram, Messenger, SMS, WhatsApp, email and your website chat widget. You can run an Instagram keyword auto reply and a "text DEMO to this number" campaign with the same setup.
Your team stays in control
Messages that come in before the keyword still land in Unibox, where your team can see them and reply. A reply from your team never starts the agent. Your protection keywords still pause the AI like before.
Say you post "DM us PRICE for this month's deal." A follower sends "PRICE" and your agent jumps in with the deal. A vendor sends "invoice attached" and the agent stays out of it, so your team handles that one.
It's live in your account now.