Your AI SMS agent now has the same skills as your web chat agent. It answers from your knowledge base, books on your calendar and runs your actions. It does this over text, Instagram DMs and Facebook Messenger.
Before today, your texting agent could only talk. It read the thread and wrote a reply. Your web chat agent could do a lot more. Now every text channel gets the full set.
Your knowledge base now works over SMS
Your texting agent now pulls from the same knowledge base as your web chat agent. Put your prices, hours and policies in once, and your agent answers from them in every text thread.
Say a customer texts your plumbing company at 9pm and asks if you fix tankless water heaters. Your agent checks your knowledge base and answers with what you wrote, so it doesn't have to guess.
AI text message booking
Tools now run inside text chats, so your agent can book by text.
A patient texts your dental clinic at 7pm. She wants a cleaning next week, and nobody is at the front desk. Your agent books the slot on your calendar right there in the thread. She never has to call back.
Your agent can now use these tools over text:
- Calendar booking
- Custom actions that call your own systems
- Slack messages to your team
- Emails
Instagram AI agent tools
Instagram DMs and Messenger get the same upgrade.
Someone DMs your gym on Instagram about a free trial class. Your agent answers their questions from your knowledge base, then books the class. You never open the app.
If new customers DM you before they ever call, this matters. The agent that answers there can now book and act, instead of saying "someone will get back to you".
Several steps in one reply
Your agent can now use more than one tool in a row. It can look up an answer, book a slot and ping your team in Slack, all in one turn.
A customer texts your cleaning company: "How much for a deep clean of a 3-bedroom house? Can you come Thursday?" Your agent pulls the price from your knowledge base, books Thursday and tells your team in Slack. The customer gets one clear reply, and you get a booked job.
Every reply also uses your full prompt and the whole chat so far, the same way web chat does. Your agent acts the same on SMS as it does on your site.
Your limits still hold
Your max message count and pause settings still work. If you capped or paused your agent on a thread, that stays in place.
It's live in your account now.