Unibox now handles photos, video and voice notes on WhatsApp, Instagram and Facebook Messenger. Your customers send them, you see them in the chat, and you can send media back. We also shipped two upgrades for custom fields: you can search your inbox by custom field, and you see a contact's custom fields right next to the chat.
Photos, video and voice notes on WhatsApp, Instagram and Messenger
Your customers don't just type. They send a photo of the leak, a video of the noise their car makes, or a voice note because typing on a phone is slow. Before, those chats only carried text. Now they carry media too.
On WhatsApp, Instagram and Messenger you can now:
- Get images, video and audio from your customers
- Send images, video and audio back
- See all of it inside the chat in Unibox
Say a roofer gets a WhatsApp photo of a storm-damaged roof. He sees it in Unibox with the rest of the thread and replies with a photo of a past repair. He never leaves the inbox.
Or a salon gets an Instagram DM with a photo of the cut a client wants. The stylist sees the photo in Unibox and answers in the same thread, with a picture of a similar cut she did last month.
Search your inbox by custom field
Before, Unibox search only matched a contact's name or phone number. That fails when you don't know the name.
Say you sell to schools. Your team talks to schools every week. They know the school's name, but not the name of the person who wrote in. Now you type the school's name into Unibox search and find the contact. Any custom field value works.
You use the same search box as before. It now checks your custom fields along with names and phone numbers. If you sell to other businesses, this one's for you, because the company name sticks in your head and the person's name doesn't.
Contact details in the inbox
Custom fields now show in the contact panel on the right side of Unibox. School name, school ID, whatever you track.
Before, you had to open another tab to check who you were talking to. Now you see who they are and reply from the same screen, with no copying and pasting between pages.
It's live in your account now.