Nedzo now supports WhatsApp coexistence. Nedzo connects to WhatsApp straight through Meta's Cloud API, so you can run your current number in Nedzo and keep using the WhatsApp Business app on your phone. One number works in both places.
One more thing shipped today. When your AI agent gets an answer wrong, you can fix it right in the inbox and your agent learns from the fix.
WhatsApp coexistence with the Cloud API
Your customers already know your WhatsApp number, and you answer them from the Business app on your phone. You want an AI agent on that number too. For years, putting a number on the WhatsApp API locked it out of the app, so you had to pick one.
Now you don't have to pick. Connect your WhatsApp Business app number to Nedzo through Meta's signup. Your AI agent answers in Nedzo, and you can still open the app on your phone and reply whenever you want.
Say you run a phone repair shop and you've answered WhatsApp from your phone for years. Your AI agent can now handle the questions that come in all day, like opening hours and repair prices. You still jump in from the app for the big jobs.
When you connect, Nedzo imports your chat history and contacts from the app, so your inbox doesn't start empty.
Fix an AI answer and teach your agent
Your AI agent gets an answer wrong. To fix it, you'd have to dig through your knowledge base, and most days you don't have time. So the agent gets the same thing wrong again next week.
Now you correct the answer right where you saw it.
How it works
- In Unibox, hover over a message your AI agent sent and click the "..." button.
- Choose Improve message. A panel opens with the customer's question and the AI's answer.
- Edit the answer. You can edit the question too.
- Save.
Nedzo saves your fixed question and answer to your agent's knowledge. When a customer asks the same thing again, or something close to it, your agent gives your answer. It works on chat, voice and web, and Nedzo ranks your corrections above general knowledge.
Each fix becomes its own short entry, and Nedzo gives it a title of a few words that you can rename. If you fix the same customer question twice, Nedzo updates the entry instead of adding a copy.
Your fixes live under Improved questions in your Content view, both for the whole workspace and for each agent. Your service and sales agents both use them, and you can edit them any time.
Start a free trial and connect your WhatsApp number.