Nedzo now checks every phone number before it dials. If a number is invalid, Nedzo skips it. If a number fails as bad on a call, Nedzo puts it on a block list for your account and never dials it again. We also shipped a way to start a new WhatsApp chat from Unibox.
Remove invalid phone numbers from your call list
Lead lists are messy. Some numbers have typos, some have the wrong country code and some are dead. Every dial to a bad number is a wasted call, and dialing it again wastes another one.
Now Nedzo cleans your calling list right before each call.
Nedzo checks the number first
Before every outbound dial, Nedzo checks that the number is a real number it can call. That covers campaign calls, workflow call steps and calls you place through the API.
When a number is bad, Nedzo skips it. No call goes out, and Nedzo records the reason.
Take a UK mobile number with a +1 stuck in front of it. That number can't connect, so Nedzo skips it.
Small formatting mess is fine. Nedzo cleans up spaces, dashes and brackets and still calls those numbers.
A dialer bad number block list
Some numbers look fine but fail when you call them, like a number that doesn't exist. When a call fails like that, Nedzo marks the number as bad, and your account never dials it again.
The block list is per account. If another business on Nedzo has the same number on its list, it can still call it. One account's bad data doesn't spill over into another's.
Start new WhatsApp chats from Unibox
Until now, a WhatsApp chat could only start when the customer wrote first. You had their number and a reason to reach out, and you still had to wait.
Now you can start the conversation. In Unibox, open the "+" menu, pick Chat, then WhatsApp. It works once your workspace has a WhatsApp number connected directly through Meta.
How to send a WhatsApp template message
The new message screen looks like the one for SMS and email:
- From: pick which of your WhatsApp numbers sends it. If you have only one, Nedzo picks it for you.
- To: pick the contact. They need a phone number.
- Template: pick one of that number's approved templates. Preview it, then fill in the blanks. Nedzo fills blanks from the contact's details where it can.
- Send.
The new chat opens in Unibox with your template as the first message. When the contact replies, the reply lands in that same chat, and you pick it up from there.
Why templates only
WhatsApp only lets a business start a chat with an approved template, so you can't send free text as the first message. Meta also needs a payment method on your WhatsApp account before it sends templates, so set that up first.
It's live in your account now.