Your post-call webhook now fires for chats too. It has a new name, the Post-Conversation Webhook. When any conversation ends, Nedzo sends the data to your URL, whether it was a call, a text thread, an email, or a WhatsApp, Instagram, Messenger or web chat. The workflow trigger works the same way now. "Call Completed" is now "Conversation Completed", and it fires on every channel.
Before, there was a hole. A lead who called at noon landed in your CRM. A lead who texted at 11pm didn't, and you never knew you missed them. Now both leads land in the same place.
A post-conversation webhook for every agent
Every agent has the field now: voice, SMS, email, WhatsApp, Messenger, Instagram and web chat. You find it in the agent's Advanced Settings. Paste your URL and save.
When a conversation ends, Nedzo sends a POST request to that URL. You set it once and it runs on every conversation after that.
What your CRM gets
The event is called `conversation.completed`. A `channel` field tells you where the conversation happened: voice, sms, email, whatsapp, messenger, instagram or web. So one endpoint can take every channel and still sort them.
Voice payloads keep the same shape as before, call ID included. Chat payloads add the message count and the time of the last message.
An example
A plumber runs a voice agent on his main line and an SMS agent on his text line. Both point to one webhook URL. Every call and every text thread hits his CRM with its channel attached. In the morning he opens one list and sees every lead from the night before.
The Conversation Completed trigger
The old "Call Completed" trigger only saw phone calls. When a chat ended, nothing happened. The new Conversation Completed trigger fires when any conversation ends, on voice, chat or web.
You pick which agents start it
The trigger has an Agent Type filter. Pick voice only, web only, chat only, or any mix. You could send a follow-up email after every call and a follow-up text after every web chat, as two workflows or one.
Your other filters still work: agent, outcome, duration and evaluation. If a filter doesn't apply to a channel, Nedzo hides it.
Your old workflows keep running
Built workflows on "Call Completed"? Leave them alone. Nedzo moved them to the new trigger and they run like before.
It's live in your account now.