Nedzo now does a real AI warm transfer. Before your AI receptionist hands a caller to your team, it calls the teammate first and gives a short spoken summary. Your teammate can ask questions, and Nedzo connects the caller only when a real person picks up and says yes.
We also shipped something for enterprise teams. You can now bring your own SIP trunk and plug your phone system into Nedzo.
AI warm transfer call with summary
Here's the problem with a blind transfer. Your AI talks to a caller for three minutes, the caller asks for a person, and the AI rings your office and drops the caller straight in.
If nobody picks up, the caller sits on a ringing line. If voicemail answers, they end up talking to a machine. And if your teammate does pick up, they have no idea who this is and ask the caller to start over. The caller already told their story once, and now they have to tell it again. That's how you lose a sale.
How the warm transfer works
Nedzo now handles it the way a good front desk does:
- Nedzo keeps the caller on the line and calls your teammate.
- It gives your teammate a short spoken summary of who's calling and what they need.
- Your teammate can ask Nedzo questions before they decide.
- Nedzo connects the caller once your teammate picks up and accepts.
Say a roofing company gets a call about a leak. Nedzo calls the owner and tells him the caller has a leak over the kitchen and wants a quote this week. The owner asks where the house is, says "put them through", and greets the caller by name.
No more transfers into voicemail
If voicemail answers, or nobody answers, Nedzo does not transfer. It stays with the caller and handles the call itself. Your caller never lands in a voicemail box or on dead air.
Every warm transfer on Nedzo now works this way. You don't need to turn anything on.
Bring your own SIP trunk
Big teams often run their own phone system and pay for their own lines. They want AI on those calls without moving their numbers.
Enterprise customers can now connect their own SIP trunk to Nedzo. Calls from your phone system reach your Nedzo AI agent, and your calls keep running on the lines you already pay for.
What you need
- Your own SIP trunk and carrier.
- A static IP address.
- TLS and SRTP for secure calls.
- One of these codecs: PCMU, PCMA, G.729, G.722 or Opus.
How to set it up
Open the Phone Numbers page and click the "SIP Trunk" button next to "Port in Number". It lists what you need. Our team then sets up the connection for your account.
Nedzo only accepts calls from the IP address you give us.
Start a free trial and hear a warm transfer for yourself.