Your AI agent now remembers your customers. Nedzo keeps a short memory card for every contact and reads it before each call and chat. When a customer brings up something older, Nedzo looks it up. You also see a short summary of what Nedzo knows, right on the contact.
Picture a customer calling back about last week's problem. Your AI says "How can I help you today?" like they're a stranger, and now they have to explain it all again. That makes a loyal customer feel like a ticket number.
How the memory card works
When a conversation ends, Nedzo pulls out the facts worth keeping, like "prefers calls after 6pm" or "invoices go to the billing email". It notes open items, like a callback you promised, and keeps a short summary of the last conversation.
All of that goes on one card per contact. New facts replace old ones, and Nedzo clears open items once they're done. It also keeps the card short, so it only holds what matters most.
Nedzo only keeps facts that aren't already in your contact fields. If a saved field and a remembered fact disagree, the saved field wins.
Your AI uses it on every call and chat
Nedzo reads the card when the conversation starts. That works on:
- Inbound calls
- Outbound calls from workflows, campaigns and the API
- Web chat, SMS, WhatsApp, email, Instagram and Messenger
Follow-up calls get the most out of this. When your AI calls a lead back, it already knows what you talked about last time.
An example
Say a customer named Dana called on Monday about a wrong invoice. Your AI promised a new invoice and a callback. On Thursday, Dana calls again. Your AI knows who she is, knows about the invoice and knows the callback is still open. Dana doesn't have to repeat a word.
Your AI looks things up before it guesses
The card holds the main facts, not everything. So what happens when a customer says "remember that price you gave me?" and the price isn't on the card?
Nedzo searches that customer's past conversations. If a summary isn't enough, it can open the full transcript of an older conversation. The rule we gave the AI is simple. When the customer mentions something it can't see, it searches first. It doesn't say "I don't remember" or guess before it looks, and it only asks the customer after the search comes back empty.
The search only covers that one contact. Your AI can't pull up another customer's conversations.
See what Nedzo knows about a contact
Open a contact in Contacts or in the Unibox side panel. You see a summary of about 30 words that says what Nedzo knows about that person, so you're caught up before you reply.
Your contact data stays clean
When a customer gives your AI their name or details, Nedzo only fills empty fields. It never writes over data you already have. And the memory belongs to the contact, so when a contact's data gets erased, their memory goes with it.
Start a free trial and see what your agent remembers.