Every Nedzo voice agent now handles inbound and outbound calls. The agent that answers your phone also makes your follow-up calls, and it uses one number for both. You no longer pick "inbound" or "outbound" when you build an agent.
We also cut A2P 10DLC registration from 6 steps to 3. You fill in your details and Nedzo handles the rest.
One AI agent for inbound and outbound calls
You used to build one agent to answer calls and another to make them. That meant two agents and two setups. And a lead who called back might not reach the agent that called them.
Now every voice agent works both ways, on its own number.
Picture a home services company. Your agent calls a lead about a quote, and the lead misses it. An hour later they call back the number on their screen, and the same agent picks up, with the same voice, on the same number.
Why one number matters
When a lead sees your number and calls it back, they expect to reach you.
Now the number your agent calls from is the number it answers on. Workflows and campaigns that place calls use that agent's own number, so callbacks land with the right agent.
Schedules for every agent
Weekly schedules used to apply only to inbound agents. Now every agent can have one.
The API matches
If you create agents through the Nedzo API, you don't have to pick a direction there either.
One limit stays. A verified caller ID still can't receive calls.
How to register for A2P 10DLC in 3 steps
If you text US customers from a local number, carriers want you registered for A2P 10DLC. The old form asked for things most owners don't have: a campaign description, sample messages, a description of how people opt in, a privacy policy link and a terms link.
So people guessed, and a bad guess can get you rejected.
Now it takes 3 steps:
- Enter your personal and company details.
- Pick low or high volume.
- Upload your logo.
Nedzo does the rest.
Nedzo builds your 10DLC opt-in page
Carriers want to see where people agree to get your texts. Most businesses don't have that page, so Nedzo builds it for you.
It starts from a page that already passed carrier review. Then it rebrands that page with your company name, your contact info and your logo, and adjusts the colors if they clash with your logo. Your page stays live for as long as your campaign runs.
Nedzo writes and submits your campaign
Nedzo writes your campaign text from templates we know pass. It adds the links to your opt-in page, your privacy policy and your terms. Then it submits your brand and campaign for you.
It's live in your account now.